1. VT Product Warranty Period
VT provides a one-year or two-year limited warranty. The warranty period is calculated from three months after the production date. During the warranty period, VT will repair the damaged product for free. If the product is not covered by the warranty or within the warranty period, VT will charge the warranty parts cost or service fee.
Headsets (VT2000Series, VT5000Series, VT6200Series, VT8000Series, VTX100 Series, VTX200Series, VT8200Series, VTW300Series, VT9000DECT Series, VT9400DECT Series, VT9500BTSeries, VT9605BTSeries, VTX300BT Series, VTB320 Series, VTCS40, VTCS61 Series Speakerphones are warranted for 24 months only.
Headset VT1500 and VT1200 Series are warranted for 10 Months (Without gift box), Cable Accessories and VT1000Series are warranted for 12 Months.
The Headset warranty covers defects in parts on workmanship.
Replacement of parts or products may be new or refurbished and will meet the specifications of the original parts or products.
This warranty does not cover damages due to:
Defect resulting from misuse, unauthorized modification, operation or storage outside the environment specification for the product or in-transit damage.
Misuse, including but not limited to:
(a) use of the product for the purpose other than that it is designed for, or failure to follow VT user guide.
(b) product installation or operation in conditions other than specified by the standards and safety regulations enforced in the country of operation.
3. How to make identify Procedures
Investigate (Under or After Warranty)
Identify Causes (Factory or Misuse)
4. Product Replacement RMA
If it is confirmed that VT should be responsible for the product damage, repair service and product replacement service will be provided for customers for free.
The freight of product replacement is carried by VT.
In addition, customers can also choose to ship the replacements with the next order.